Question 1

Is CustomBank a real bank?

Accepted Answer

No, CustomBank is a simulator for educational purposes. No real money is involved.

Question 2

Do I need to create an account or sign up?

Accepted Answer

No! CustomBank requires zero registration. Simply download the app and start using it immediately. No email, phone number, or personal information required.

Question 3

What features does CustomBank include?

Accepted Answer

CustomBank offers multiple account types (checking, savings, credit), 72 realistic transaction presets, 52+ bill payment options, 9 professional receipt templates, 43 authentic bank themes, CSV export for transactions, and complete customization of balances, names, and transaction histories.

Question 4

What types of receipts can I create?

Accepted Answer

CustomBank includes 9 receipt templates: Store receipts, Restaurant receipts, Professional Services, ATM receipts, Bank Statements, Wire Transfers, Medical receipts, Travel receipts (airlines, hotels, rideshare), and Thermal receipts (58mm format). Free users get 1 receipt per day, Premium users get unlimited.

Question 5

Can I customize the app's appearance?

Accepted Answer

Yes! Choose from 43 authentic bank themes, import your own custom logo (tap the bank logo to upload), adjust account name font sizes (18-32px), and balance display sizes (28-48px). All customizations are saved locally on your device.

Question 6

What languages are supported?

Accepted Answer

CustomBank supports 5 languages: English, Spanish, French, Chinese (Simplified), and Hindi. You can change your language preference anytime in the Settings menu.

Question 7

What types of accounts can I create?

Accepted Answer

You can create multiple checking, savings, and credit accounts. Each account can be customized with unique names, balances, and transaction histories to simulate realistic banking scenarios.

Question 8

How do I increase my account balance?

Accepted Answer

Tap on any account balance to edit it. Free users have a $1,000 balance limit per account. Premium subscribers ($1.99/month) can set unlimited balances up to $999 million per account.

Question 9

Can I transfer money between accounts?

Accepted Answer

Yes! Use the Transfer section to move funds between your accounts. You can also send money to contacts and pay bills from the app. All transactions appear in your transaction history.

Question 10

How does transaction history work?

Accepted Answer

Each account includes a realistic transaction history. Choose from 72 transaction presets across 6 categories (deposits, withdrawals, transfers, payments, shopping, dining) or create custom transactions with your own amounts, dates, and descriptions.

Question 11

Can I export my transaction data?

Accepted Answer

Yes! CustomBank allows you to export transaction histories as professional CSV files for use in spreadsheets, presentations, or financial planning tools.

Question 12

How do I create my first account?

Accepted Answer

After downloading CustomBank, tap the + button on the home screen to add a new account. Choose between checking, savings, or credit account types. You can customize the account name and starting balance immediately.

Question 13

How do I navigate the app?

Accepted Answer

Use the bottom navigation bar to move between Home (view accounts), Transactions (view history), Transfer (move money), and Settings (customize themes, manage subscription, access help).

Question 14

What platforms are supported?

Accepted Answer

CustomBank is available for iOS 15.0+ and Android 23+ (API Level 23+). Download from the App Store or Google Play.

Question 15

Is my data safe?

Accepted Answer

Yes, all data is stored locally on your device. We don't collect personal or financial information. CustomBank requires no registration and operates entirely offline.

Question 16

What's the difference between Free and Premium?

Accepted Answer

Free version has $1,000 balance limit per account and 1 receipt per day. Premium ($1.99/month) offers unlimited balances up to $999 million, unlimited receipts, all 9 receipt templates, CSV export, and no ads.

Question 17

Do you offer refunds?

Accepted Answer

Yes, we offer a 3-day free trial. Cancel anytime during the trial period for no charge. Refunds are handled through the App Store or Google Play according to their policies.

Question 18

How do I cancel my subscription?

Accepted Answer

Manage subscriptions through the App Store (iOS) or Google Play (Android) at any time. Go to your device's subscription settings to cancel.

Question 19

My premium purchase isn't showing up. How do I fix this?

Accepted Answer

Go to Settings > Premium Subscription > Restore Purchases. Ensure you're signed in with the correct App Store or Google Play account, restart the app, and verify you have an active internet connection. If issues persist, contact support with your purchase receipt.

Question 20

How can I use CustomBank for professional presentations?

Accepted Answer

Set up accounts with curated balances and transactions to create convincing financial reports or demos for clients, colleagues, or students. Illustrate financial planning, accounting scenarios, or banking workflows with realistic data—no real accounts required.

Question 21

Can CustomBank help me learn about personal finance?

Accepted Answer

Absolutely! Experiment with managing multiple accounts, simulating long-term savings goals, and visualizing financial decisions. Practice budgeting, forecasting, and asset allocation in a risk-free environment before applying strategies to real finances.

Question 22

Can I use receipts for official purposes?

Accepted Answer

No, receipts are for simulation only and should not be used for legal, tax, or official documentation. CustomBank is an educational tool for learning and demonstration purposes.

Question 23

The app isn't loading or running slowly. What should I do?

Accepted Answer

Try closing other apps, restarting your device, or clearing app cache. If you have many accounts with extensive transaction histories, reducing the number of accounts may improve performance. For persistent issues, contact support through the app's Help menu.

Question 24

How much does CustomBank cost?

Accepted Answer

CustomBank is free to download with basic features. Premium subscription costs $1.99/month and includes unlimited balances, unlimited receipts, all receipt templates, CSV export, and ad-free experience. A 3-day free trial is available.

Mobile Banking App Simulator

Powerful Features for Realistic Banking

Complete Customization

Professional Receipts & Export

138+ Ready-to-Use Presets

Complete Banking Operations

Privacy & Instant Access

Accessibility & Languages

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