Frequently Asked Questions

Everything you need to know about CustomBank

Use the bottom navigation bar to move between Home (view accounts), Transactions (view history), Transfer (move money), and Settings (customize themes, manage subscription, access help).

iOS 15.0+ and Android 23+ (API Level 23+)

Yes, all data is stored locally on your device. We don't collect personal or financial information.

Free has $1K balance limit and 1 receipt/day. Premium offers unlimited balances, receipts, and no ads for $1.99/month.

Yes, we offer a 3-day free trial. Cancel anytime during trial for no charge.

Manage subscriptions through App Store (iOS) or Google Play (Android) at any time.

Go to Settings > Premium Subscription > Restore Purchases. Ensure you're signed in with the correct App Store or Google Play account, restart the app, and verify you have an active internet connection. If issues persist, contact support with your purchase receipt.

Set up accounts with curated balances and transactions to create convincing financial reports or demos for clients, colleagues, or students. Illustrate financial planning, accounting scenarios, or banking workflows with realistic data—no real accounts required.

Absolutely! Experiment with managing multiple accounts, simulating long-term savings goals, and visualizing financial decisions. Practice budgeting, forecasting, and asset allocation in a risk-free environment before applying strategies to real finances.

No, receipts are for simulation only and should not be used for legal, tax, or official documentation.

Try closing other apps, restarting your device, or clearing app cache. If you have many accounts with extensive transaction histories, reducing the number of accounts may improve performance. For persistent issues, contact support through the app's Help menu.